Effective Date: 11/5/2025
These Terms of Service (“Terms”) govern the services (“Services”) provided to you by Roots Fulfillment Center (“Roots”, “we”, “us”, or “our”). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.
1. Scope of Services
- Storing products in Roots warehouses
- Delivery of products to end-customers
- Customer support and scheduling
- Handling of return and exchange orders
- Packing, packaging, and personalizing shipments
2. Modifications to Terms
We may amend these Terms by giving you at least seven (7) days’ written notice. Continued use of the Services after the notice period constitutes acceptance of the revised Terms.
3. Fees
Fees for our Services are outlined in the service agreement or as otherwise communicated. We reserve the right to modify our fees with at least fifteen (15) days notice to you.
4. Payments
General: All payments must be made in JOD via approved methods. Each party bears its own bank fees.
Upfront Payments: Storage is billed in advance, including prorated charges for mid-month additions.
Monthly Billing Cycle: End-of-month invoice includes order handling, storage, COD, and packaging fees.
Weekly COD Settlement: Weekly summaries determine net payout or payin.
Late Payments: Interest of 4% per annum may be charged on overdue invoices.
Invoice Disputes: Must be raised within seven (7) days.
5. Bookings and Delivery
Orders must be submitted via the Roots Merchant Portal or email/WhatsApp and confirmed before 3:00 PM for next-day processing. Delivery timelines are not guaranteed for delays beyond our control.
6. Items for Delivery
- No illegal, hazardous, or improperly packaged items.
- Roots may reject non-compliant items.
- Customer is responsible for packaging.
7. Intellectual Property
All rights remain with Roots or its licensors. You receive a limited license for service usage only.
8. Warranties
You agree to comply with laws and terms. Services are provided “as is” with no warranties.
9. Force Majeure
Neither party is liable for delays caused by events outside of reasonable control.
10. Confidentiality
Both parties must maintain confidentiality unless disclosure is legally required.
11. Liability
Roots does not insure goods. We are not liable for indirect damages unless due to gross negligence.
12. Termination
Either party may terminate with 30 days’ notice. Breaches may result in immediate termination. Outstanding payments become due upon termination.
13. Technical Limitations
Roots is not responsible for internet-related issues or electronic failures.
14. Contact Us
Email: admin@roots-jo.co
Address: Khalda, Amman, Jordan
15. General Provisions
- Entire agreement between you and Roots
- If any clause is invalid, others remain in effect
- Governed by Jordanian law and courts of Amman
- We may suspend services for non-payment or abuse