1. Who We Are

• Company Name: Roots
• Country of Incorporation: Jordan
• Contact Email: admin@roots-jo.co

2. Scope

This Privacy Policy applies to all users of the Portal, including:

• Merchants
• Delivery personnel
• Operators
• Accountants
• Admins

Roots is a B2B platform and does not serve individual consumers.

3. Information We Collect

• Full name
• Business information
• Phone number
• Secondary phone number
• Physical location
• Business address

We do not collect credit card or banking information.

4. How We Use Your Information

• To manage and operate the online ordering system
• To assign and fulfill delivery requests
• To maintain user access and permissions
• To send notifications (via Firebase)
• To map delivery locations (via Google Maps)

5. Third-Party Services

We do not share your data with third parties. We use:

• Firebase – for push notifications
• Google Maps – for geolocation and address mapping

These services may collect technical data under their own policies.

6. Authentication and Tracking

We use JWT (JSON Web Tokens) for authentication. No cookies or browser-based tracking is used.

7. Data Security

• HTTPS for secure communication
• Encrypted data storage
• Role-based access controls

8. Data Retention

User data is retained indefinitely unless removed by system administrators. Self-service deletion is not currently supported.

9. User Rights

Although not governed by GDPR or CCPA, we follow reasonable privacy practices and operate under Jordanian law.

10. Children’s Privacy

This platform is for business users only and is not directed toward minors or individuals.

11. International Data Transfers

All data is stored with DigitalOcean in accordance with their hosting policies. No data is transferred outside Jordan.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be communicated via the platform or email.

13. Contact Us

If you have questions or concerns, contact us at: admin@roots-jo.co